TechBuilder Refund Policy

At TechBuilder, we are committed to delivering high-quality IT solutions, including app and website development, to our clients worldwide. Our goal is to ensure customer satisfaction by offering transparent policies regarding refunds. This policy outlines the terms, conditions, and procedures for requesting refunds.

1. General Refund Policy

TechBuilder provides refunds under specific conditions, depending on the nature of the service provided. Since our services involve customized digital solutions, refunds are subject to the following terms:

1.1 Custom Software Development & IT Services

  • No Refunds After Project Initiation: Once the project has been initiated and work has commenced, refunds will not be issued.
  • Milestone-Based Projects: Refunds apply only to future milestones not yet initiated.
  • Non-Completion Due to Technical Issues: Partial or full refunds may be considered if TechBuilder fails to deliver the project due to technical constraints.
  • Scope Changes: Refunds do not apply for work completed before a scope change request.

1.2 Subscription-Based Services (Hosting, Maintenance & Support)

  • 7-Day Refund Window: Refund requests must be made within 7 days of the initial payment.
  • No Refunds for Used Services: Refunds will not be granted once a client has accessed the service.
  • Cancellation Policy: Clients can cancel anytime, but refunds are only granted within the 7-day window.

1.3 Digital Products & Licenses

  • No Refunds for Issued Licenses: Once a software license is granted, refunds are not applicable.
  • Software Malfunctions: Refunds may be considered if the product does not function as described and no resolution is possible.

2. Eligibility Criteria for Refunds

  • The project or service has not commenced within the agreed timeframe.
  • The final product/service is significantly different from the agreed scope, and discrepancies cannot be resolved.
  • Incorrect charges due to duplicate transactions or billing errors.
  • A purchased service was unavailable, and no alternative solution was provided.

Refunds will not be provided for:

  • Client-initiated cancellations after work has commenced.
  • Delays due to client non-responsiveness.
  • Projects that meet agreed specifications but do not meet personal expectations.
  • Cancellation requests after significant service utilization.

3. Refund Request Procedure

Submit a Refund Request:

Email [email protected] with the subject “Refund Request – [Your Project/Invoice Number]” and include your details and reason for the request.

Review Process: Requests are assessed within 5-7 business days, and additional documentation may be required.

Refund Approval & Processing: If approved, refunds will be processed within 10-15 business days via the original payment method.

4. Chargeback & Dispute Policy

  • Clients are encouraged to contact TechBuilder before initiating chargebacks.
  • Chargebacks without prior resolution attempts may lead to account suspension.
  • TechBuilder reserves the right to challenge chargebacks with proof of service delivery.

5. Changes to This Policy

TechBuilder reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the new terms.

For further inquiries, contact us at [email protected].