TechBuilder Refund Policy

At TechBuilder, we are committed to delivering high-quality IT solutions – including app and website development, for clients worldwide. Our goal is to ensure customer satisfaction – while maintaining transparency in our refund practices. This policy outlines – the terms, conditions, and procedures for requesting refunds.

1. General Refund Policy

Refunds are available under specific conditions – depending on the nature of the service. Because our work involves customized digital solutions, the following rules apply:

1.1 Custom Software Development & IT Services

  • First Milestone Non-Refundable: Payments made for the first milestone cannot be refunded.
  • No Refunds After Project Initiation: Once work has started, refunds will not be issued.
  • Milestone-Based Projects: Refunds only apply to milestones that have not yet started.
  • Delivery Guarantee – Not Timeframe: Refunds are only applicable if TechBuilder is unable to deliver the agreed solution. Refunds will not be issued for project delays caused by extended timelines.
  • Scope Changes & Customization: Refunds are not available for work already completed. Any request beyond the agreed scope will be treated as a customization request and may require additional charges.

1.2 Subscription-Based Services (Hosting, Maintenance & Support)

  • 7-Day Refund Window: Refund requests must be submitted within 7 days of the initial payment.
  • No Refunds for Used Services: Once a client has accessed or used the service – refunds will not be granted.
  • Cancellation Policy: Clients can cancel anytime – but refunds are only available within the 7-day window.

1.3 Digital Products & Licenses

  • No Refunds for Issued Licenses: Once a software license is provided, refunds are not available.
  • Software Malfunctions: Refunds may be considered if the product does not function as described and no resolution is possible.

2. Eligibility Criteria for Refunds

Refunds may be considered if:

  • The project or service has not commenced at all within the agreed timeframe due to TechBuilder’s fault.
  • The final product/service is significantly different from the agreed scope – and discrepancies cannot be resolved.
  • Incorrect charges occurred due to duplicate transactions or billing errors.
  • A purchased service was unavailable, and no alternative solution was provided.

Refunds will not be provided for:

  • Client-initiated cancellations after work has started.
  • Delays caused by client non-responsiveness.
  • Projects that meet agreed specifications but do not match personal expectations.
  • Cancellation requests after significant service utilization.

3. Refund Request Procedure

  • Submit a Request: Email sales@techbuilder.ai with the subject “Refund Request – [Your Project/Invoice Number]” and include project details and your reason for the request.
  • Review Process: Requests are reviewed within 45 business days. Additional documentation may be required.
  • Approval & Processing: If approved – refunds are issued within 10–15 business days using the original payment method.

4. Refund & Dispute Policy

  • Clients should contact TechBuilder before initiating a refund.
  • Refund without prior resolution attempts may result in account suspension.
  • TechBuilder reserves the right to dispute refunds with proof of service delivery.

5. Changes to This Policy

TechBuilder may update this policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For inquiries, contact us at sales@techbuilder.ai.